SIMS .net Support Service

SIMS .net Support Service

About this service

Our SIMS Support is provided by a group of highly experienced customer focused SIMS professionals based within our Systems Team, all of whom have substantial knowledge of supporting Schools with their management information systems. This means that we can fully appreciate the pressures school users face, and the essential requirement for you to receive a prompt and efficient response to your SIMS-related issues and enquiries.

As part of Coventry City Council local authority and through a longstanding working relationship with ESS SIMS staff, means we are well placed to understand the demands upon schools, not only from a software perspective but also from wider education policy affecting schools and academies.

Through our partnership with Education Software Solutions Ltd (ESS) we regularly attend regional and national meetings and update seminars, we keep abreast of their software developments, updates, and plans.

We are part of the SIMS Midland User Group, where we have established relationships with other SIMS support providers meaning that we are able to utilise our collective power and expertise to learn about best practice across the education sector and to feedback to software vendors and other bodies regarding common queries and issues along with enhancements that schools would like incorporated into future software releases.

This service provides full support of the SIMS .net (also known as SIMS 7) product suite, including advice, guidance, and technical support and its integrations into other third-party applications.

This service is complimented by our Training and Events service which provides full training and support for these products.

Getting the Most Out of your Investment in SIMS

Your SIMS System is one of the most complex and expensive systems within your school not to mention it contains the data that is the very life blood of your school. This means getting the best out of it is essential to improve the outcomes of your school along with getting the most out of your investment.

As part of the SIMS Support service, we can offer a free of charge visit to school to discuss your individual challenges and product demonstrations. As part of this visit, we will discuss with you the areas of SIMS which you are underutilising and work with you to put in place an improvement plan.

We also offer, training, webinars, workshops and seminars covering all you need to know.

We support the full range of SIMS .net modules

Support for Statutory and Critical School Processes

• School Admissions
• School Census
• School Workforce Census
• End of Academic Year / Start of Academic Year
• End of Key Stage
• Exam Seasons (management, entries, and results analysis)
• Catholic Schools Census *

*The Catholic School Census is supported by the Catholic Education Service, and they will provide guidance and advice, however, we will provide support in relation to SIMS, as necessary.

Technical Support

• Deployment of SIMS .net/SIMS 7 software on specific workstations using Solus 3.
• Upgrades via Solus 3 with upgrade documentation, release notes and ‘What’s New’ webinars.
• Database patches and fixes (where necessary).
• Database migrations between SQL Servers and SQL Server versions.
• Disaster recovery – restoration of the SIMS database onto appropriate hardware.
• Integrations into other products (see our SLA document for full details).