Welcome to ICT & Digital for Schools
Thank you for your interest in our services. ICT & Digital have been providing ICT Services to schools across Coventry for more than 20 years, we know that having reliable and effective ICT services is essential to the running of a modern school.
Through our service portfolio, we provide support, training, guidance, break-fix and consultancy to cover your ICT needs. We have a variety of different services available to suit your needs and school type.
If you have been a customer for a while, you may have spotted that this year we have redesigned our Service Level Agreement documents. This change has been made to make them easier to read and our service offer has improved in several areas too.
On this page you can find out detailed information about our services, how they work, what is included and how to purchase them.
If you have any queries please do not hesitate to contact us.
How to read the SLA Documents
We have produced an overarching SLA Document that covers the service standards and events such as what happens when you contact us, our responsibilities, your responsibilities, data protection, duration of the service etc.
For each individual service, there is a shorter Service Catalogue which provides detailed information about the services we offer and how those services work, they include details of the included elements, and anything which is specifically excluded or chargeable above the SLA agreement.
The overarching SLA document should be read together with the service catalogues for the individual services. Customers purchasing a package of services should read all of the service catalogues for each individual service which is included in their package, see above.
If you have any questions, please do not hesitate to contact us.