On site technician
Our curriculum network support service is provided by a team of highly skilled technicians and server management specialists. As part of the City Council’s End User Device Team and Infrastructure Operations team, our staff have the knowledge required to provide a high-quality service to schools using modern infrastructure.
The service is aimed at schools who have a requirement for a dedicated technician, who will work with you and your staff directly to support and improve the use of technology within your school. The service is flexible allowing you to select a length of time and cover that suites your school’s individual needs. Our technicians are backed up by a team of specialists who provide remote over the phone support when your technician is not on site, ensuring continuity of service.
As part of this service, ICT & Digital will:-
- Give advice to ICT co-ordinators, Head teachers and school leaders on how to most effectively develop their curriculum ICT systems.
- Demonstrate to school staff the use of equipment, software and communications during their regular visit.
- Assist the school on ICT curriculum related matters and planning future projects and ICT purchases where applicable.
- Liaise on your behalf with 3rd party support agencies, where appropriate i.e. Stone Computers, Capita etc.
- Endeavour to assist in problem solving of unfamiliar software.
- Perform regular maintenance of supported equipment, desktops, laptops, printers, projectors etc.
Key Features
- Dedicated ICT Support Technician Onsite in School
- General ICT Tasks, Advice and Guidance
- Support for Curriculum Server
- Support for Curriculum Devices
- Support for Printers
- Support for Audio Visual Kit such as interactive whiteboards, display screens and projectors
Packages
We provide different packages of support depending on your needs.
- Scheduled half day (3 hours) on site/remote support pre-scheduled day for 18 weeks (fortnightly).
- Scheduled half day (3 hours) on site/remote support pre-scheduled day for 39 weeks (weekly).
- Scheduled full day (6 hours) on site/remote support pre-schedule day for 18 weeks (fortnightly).
- Scheduled full day (6 hours) on site/ remote support pre-scheduled for 18 weeks (fortnightly).
- Scheduled full day (6 hours) on site/remote support pre-scheduled day for 39 weeks (weekly).