Technical Support
We have a number of high quality technical support services to keep your schools IT equipment working at its best. Our options depend on your specific needs.
We provide support for:
- Admin Servers and Workstation support
- Onsite dedicated technician
- Anti-Virus Licences
- Cloud Backup Solutions
Admin Server and Workstation Support
Your admin server is the workhorse of your schools administration network, it hosts your files stored in your pool drives, the databases for your management information systems (SIMS and FMS) and controls access to computers on your administration network. This is a vital component in the ICT provision within school.
How we support your server
- Hardware faults
- Operating system faults
- Operating system patch management
- Installation of Third party services
- Infrastructure services – DHCP, Active Directory, Trusts, DNS, Group Policy
- Data Backup
- Disaster recovery solution
- User account management
Admin Server Disaster Recovery
Should the worst happen and your server become inoperable for whatever reason we will provide you with access to temporary server so that you can get back up and working quicker while we repair your server
Workstation Support
Your workstations are the devices that you use to get work done. Our workstation support service provides technical support to keep your working.
How we support your workstations
- Hardware failures
- Operating system faults and patches
- Installation of new software
- Faults with supported software
- Asset tagging
- Advice on replacement devices
- Anti-Virus
Other Services
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