Pay360 Support
This service was previously known as SIMS Pay.
Our Pay 360 Education Payments Support is provided by a group of highly experienced customer focused SIMS professionals based within our Systems Team, all of whom have substantial knowledge of supporting Schools with their management information systems. This means that we can fully appreciate the pressures school users face, and the essential requirement for you to receive a prompt and efficient response to your Pay 360 Education Payments related issues and enquiries.
As part of Coventry City Council local authority and through a longstanding working relationship with
Capita staff, means we are well placed to understand the demands upon schools, not only from
a software perspective but also from wider education policy affecting schools and academies.
Through our partnership with Capita, we regularly attend regional and national meetings and update
seminars, we keep abreast of their software developments, updates, and plans.
This service provides full support of Pay360 Education Payments product suite, including
advice, guidance, and technical support and its integrations into other third-party applications.
This service is complimented by our Training and Events service which provides full training and
support for this product.
Liaison with third parties
Where we identify that a problem exists within the Pay360 Education Payments system that requires further investigation to resolve, we will liaise with the software vendor on your behalf.
Integrations into other products
This service supports the integration with SIMS .net/SIMS 7, SIMS FMS and SIMS Services Manager (SSM)
We will work with yourselves and ESS to support the data transfer between the systems.
We will only support the third-party integration where the third-party support provider provides a tool
to enable the data transfer between the two systems. Our support does not extend to supporting the
third-party system unless otherwise stated.
Training and Events
Training is provided for Pay360 Education Payments. Please see the ICT Training and Events service
description for further details