MIS SUPPORT
We provide support for you Management Information System, including the full range of SIMS .net, SIMS next generation and FMS products, including the core products and additional add on modules like Pay 360, SIMS ParentApp and Lesson Monitor.
More about MIS SupportTRAINING
Continuous professional development for staff engaged in using IT Systems in schools is crucial to getting the most out of your investment. We provide classroom, one on one, and online training and webinars to make the most out of your systems.
More about trainingONSITE TECHNICIAN
We offer a dedicated and fully trained IT technician to be on site in school with you for an amount of time of your choosing. They will perform your day to day ICT support tasks, upgrades and improvements. Attend SLT meetings and provide expert advice and guidance on how to improve the use of ICT in your school.
More about Onsite TechnicianOFF SITE BACKUP
The data that runs your school is important and needs to be protected. That’s why we provide a remote back up service to backup your schools data safely and securely to the cloud at competitive rates.
More About Off Site backupCONFERENCE AND EVENTS
We know that learning from others and discussing common issues is key to continually improving the use of the systems in your school. Thats why we run two ICT forums each year and one Schools ICT Conference.
More about Conference and EventsANTI VIRUS
We provide licences for Anti-Virus software to keep your network free from malicious infections.
More about Anti VirusINTERNET ACCESS & FILTERING
Schools connected to our network benefit from modern and secure fibre connections to the Coventry City Council network and out onto the Internet. We provide by default a 1Gbps connection which comes with filtering to safeguard your users..
More about Internet Access and FilteringSAFEGUARDING SOFTWARE
We provide licences for the Impero Safeguarding solution. Student wellbeing is fundamental to student achievement. That’s why safeguarding students is at the heart of the Impero suite. From the classroom to the cloud, Impero delivers end to end student management and unified insights. Impero allows you to monitor in real time student activity on devices to spot patterns which may be of concern.
More about Safeguarding SoftwareTECHNICAL SUPPORT
Our technical support staff can support all aspects of running IT infrastructure in school, from desktop devices, to tablets.
More about Technical SupportCOVENTRY CITY COUNCIL ICT AND DIGITAL
We have been supporting Coventry
schools for more than 20 years
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SPOTLIGHT
MANAGEMENT INFORMATION SYSTEMS SUPPORT
With decades of SIMS experience, we provide high quality SIMS Support and gudiance, with a number of value added services.
SUPPORT
We provide a telephone, remote and onsite support service for SIMS and FMS related queries.
Find out moreWORKSHOPS AND WEBINARS
To help you with specific tasks and events. We provide workshops and webinars where you can learn at your own pace.
Find out moreTRAINING
We provide a full training calendar covering all areas of the SIMS suite. Our support packages include 30 hours of training at no additional charge each year.
Find out moreOur Service Committment to you
We know how important your ICT & Digital service is to you and thats why we have produced the following service committments to each and everyone of our customers.
WE ARE AVAILABLE WHEN YOU NEED US
Our service desk operates between 8am and 5pm Monday to Thursday and 8am to 4.30pm on Friday. We operate the same opening hours during School Holidays, except Christmas.
KEY PERFORAMNCE INDICATORS
We know that getting an answer to your query is of paramount importance. That’s why we committ to completing to 95% of our incidents and service requests within 1 working day.
DEDICATED OPERATIONAL DELIVERY MANAGER
Each customer is assigned a dedicated operational delivery manager (ODM). The ODM is responsbilie for ensuring that the service we provide is top noch quality and that each customer is getting the best out of the services that we provide.
COMPLIANCE
We take our responsbilies around data protection and safeguarding seriously. We comply with GDPR and Data Protection whenever we deal with your data, and where it is appropraite our staff are DBS checked.
CASE STUDY
ICT Conference
Once per year we operate an ICT Conference where schools, supppliers and ICT & Digital staff get together to showcase new products, services and new ways that schools are using their technology. Due to the coronavirus pandeic our last conference took place in 2020. Once it’s safe to do so we will return. Here is some of the things we covered in 2020.
PLENARY
Covering areas such as Next Generation SIMS , Excellence in Computing in School and Ofsted’s Education Inspection Framework.
ELECTIVES
Covering areas such as Parental Engagement, SIMS, ICT Security, Microsoft 365
NETWORKING
Colleagues had opportunities to network over lunch and in the hands on sessions. We also had respresentives from suppliers such as DCW, Capita, and Impero.
HANDS ON
Hands on sessions were provided for the next generation of SIMS and the computing curriculum.
Our Service in Numbers
The numbers speak for themselves
Pupils supported
by ICT & Digital
Attendees on training
courses since Sep 2021
Service Desk Tickets
completed each month
Customer Testimonials
Don’t take our word for it – here’s what our customers say:
The help and advice was so useful and sorted out my problem. Thanks so much!
School Business Manager
Special Academy
Thank you for your super fast resolution to my problem much appreciated.
School Business Manager
Primary School
Andrew Williams dealt with my query and he was brilliant. Talked us through what he was doing remotely and solved the problem in no time at all
School Business Manager
Primary School
the ICT technician (Daniel) was very efficient, knowledgeable and friendly
School Business Manager
Special School
Andrew took a genuine interest in our issue and helping us resolve it.
School Business Manager
Primary School
Lesley was so supportive and friendly, she is very knowledgeable and went out of her way to support me.
School Business Manager
Primary School
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Latest News
Find out more about what’s going on with our latest news.
Upcoming Training
The following SIMS courses are coming up shortly and still have availability. SIMS Parent – Webinar – Tuesday 15 February 10 – 11amFMS Accounts Receivable – Thursday 17 FebruaryFMS Financial[…]
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West Midlands Regional Cyber Crime Unit
The West Midlands Regional Cyber Crime Unit would like to make organisations and businesses aware that they are releasing video’s on their YouTube Channel raising awareness of National Cyber Security[…]
Read moreContact us
Use the form below to get in touch with ICT & Digital.